Privacy policy
Introduction
Unplugged Energy is committed to respecting your privacy and protecting your personal information at all times. This Privacy Policy governs the manner in which Unplugged Energy will handle (collect, use, maintain and disclose) personal information in accordance with the Australian Privacy Principles under the Australian Privacy Act 1988 (Privacy law).
This privacy policy applies to our website and to all products and services offered by Unplugged Energy.
What kind of personal information may be collected?
We may collect personal information in a variety of ways, including, but not limited to, when you visit our website, register on the website, request a quote, place an order, subscribe to our newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our website or social media.
If you are a potential customer or an existing customer, we may collect:
- Your name
- Contact details such as your mobile number, telephone number or email address
- Address information (for site assessments and installations)
- Identification information
- Property details relevant to solar installation
- Energy usage information to properly size your system
We will only collect personal information from you if you voluntarily submit such information to us. You can always refuse to supply personal information, though it may prevent you from engaging in certain website-related activities or receiving our services.
We may collect non-personal information about you whenever you interact with our website. Non-personal information may include your browser name, your type of computer, and technical information about your means of connection to our website, such as your operating system, internet service provider, and other similar information.
Our website may use “cookies” to enhance your experience. Your web browser places cookies on its hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of our website may not function properly.
How your personal information may be used
Unplugged Energy may use your personal information for the following purposes:
- To process and fulfill your solar and battery system installation
- To communicate with you about your account with us
- To provide you with information about your installation, warranty, and maintenance
- To comply with our legal and regulatory obligations
- To process, investigate and respond to complaints
- To send emails/newsletters – we may use your email address to send you information and updates pertaining to your order or other products and services
- To respond to your inquiries, questions, and/or other requests
- To update our records and keep your contact details up to date
- To improve our website and services – we may use feedback you provide to improve our products and services
- To conduct market research and improve our offerings
Disclosing your personal information
We do not sell, trade, or rent your personal information to others. We may disclose your personal information to:
- Contractors and service providers who assist us in providing our services
- Financial institutions if you apply for finance
- Energy providers where necessary for grid connection of your system
- Manufacturers for warranty registration purposes
- Government agencies where required by law
- Third-party service providers who help us operate our business and the website or administer activities on our behalf, such as sending out newsletters or conducting surveys
Securing your information
We take reasonable steps to ensure your personal information is protected from misuse, loss, and unauthorized access, modification, or disclosure. However, no Internet-based site can be 100% secure, and we cannot guarantee the security of any information you transmit to us.
Accessing your information
You can access your information by making a written request to us. We will endeavor to provide you with the information you have requested, unless providing such access would infringe another person’s privacy.
If at any time you want to know what personal information we hold about you, please contact us.
If you wish to have your personal information deleted, please contact us and we will take reasonable steps to delete it unless we need to keep it for legal, auditing, or internal risk management reasons.
If we become aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns.
Changing this privacy policy
We may make changes to this policy from time to time. Any changes will be reflected on this page. This policy was last updated in March 2025.
How to contact us
If you have any questions regarding this Statement or our management of your personal information, please let us know by contacting us at: admin@unpluggedenergy.com.au